FREQUENTLY ASKED QUESTIONS ABOUT BIOHAZARD CLEANUP
In many cases, homeowners insurance will cover the costs to clean up after a trauma, homicide, suicide or accidental death. It’s important to remember no contractor can determine your benefits and the insurance company can’t require you to use a particular company in order to be covered.
We also accept major credit cards if you do not have homeowners insurance or if this cannot be counted toward your deductible.
Yes, in most cases, insurance will cover the cost of crime scene cleaning. We have developed working relationships with many insurance companies, and in fact, we’re recommended by many for our excellent customer service and satisfaction of work.
No, it’s your choice. It’s your right to work with someone you can trust to do it right, and no insurance company can require you to use a specific contractor for the loss to be covered.
As a locally-based crime scene cleaning company, we pride ourselves on our immediate, 24/7 prompt response. We have numerous locally based technicians who will dispatch immediately when called upon for your service.
Why should I call Accident Cleaners & Restoration instead of cleaning up after a suicide, homicide, trauma or unattended death myself?
When it comes to a crime scene cleanup, you could be exposing yourself to potentially biohazardous material or bloodborne pathogens. In addition to exposing yourself or others to these materials, you shouldn’t have to experience the emotional trauma that may result from you attempting to restore the site on your own. We have the training, certifications and experience and are one of the top crime scene cleaning services recommended by insurance companies.
Yes, our goal is to restore your property to its pre-loss condition. We take all necessary steps to ensure it is clean, deodorized and sanitized with no lingering odors. Once our process is completed, the area is safe and properly disinfected. In addition, we also offer a written guarantee upon request.
No, unfortunately blood and other bodily fluids can seep into fabrics, under baseboards and other areas invisible to the eye. Proper cleaning and restoration takes more than just visible blood removal. Our team has the training, special tools and experience to clean and remove visible as well as non-visible material. Rest assured, the area will be safe and restored upon completion.
Unfortunately, it is not the responsibility of law enforcement, fire rescue, EMS or medical examiners to clean up after a trauma, suicide, homicide, decomposition or unattended death. Once the scene is released, it is the responsibility of the property owner or family members to find the services necessary to clean up the property.
It’s difficult to estimate how long a restoration will take since there are many factors involved. However, based on our years of experience and a good assessment of the area, we will provide you with a complete plan of action, and we will keep you informed of every step throughout the biohazard cleaning process.
We take great pride in our education, training, and certification process within the property restoration industry. There is more training and qualifications in this industry than in 90 percent of the counterparts in other industries, and we take pride in doing the job correctly. It’s important to know that OSHA or other government agencies do not certify bio-recovery companies. Click here to see our full list of qualifications and certifications.
There are no national crime scene cleaning companies; they’re actually independent companies operating in certain areas who work for a national company. As a locally based company, we will arrive on the scene promptly and will not subcontract any remediation work. All of our technicians are trained employees who are dedicated to the company.
Yes, there are many companies, so it’s your call. Here’s a short checklist you can use to consider whether a crime scene cleaning company meets your needs:
- Years of experience in biohazard remediation
- Proof of insurance, including liability insurance with pollution coverage and workers compensation insurance that includes coverage for biohazard remediation
- Permitted for generation and transport of bio-medical waste
- State of Florida Department of Health
- OSHA compliance with 29CFR1910.1030 with annual re-training
- Training and Certification with an Independent training facility (ABRA, etc)
- Hands-on training (in classroom and outside)
- Certification test should be provided by a 3rd party (Companies should not certify their own employees)
- References and reputation
- Experience working with homeowners insurance claims
- Local immediate service and accountability
- Continuing education through ABRA, IICRC or another reputable trade association
- Understand the emotional aspect of this business
- Displaying Compassion in Crisis
- Decontamination Guarantee
- We have the training, certifications and experience, as well as being one of the most sought after crime scene cleanup companies recommended by insurance companies. Our ability to make the recovery process smooth and seamless has earned us the trust and countless praise from our past clients.
- 24/7 live local dispatch;
- Trained, experienced and compassionate care team personnel;
- Direct claims assistance working with your insurance company for little to no out of pocket expense;
- Use unmarked vehicles to work discreetly; and
- Honesty and integrity throughout the property restoration process
We have the training, tools, certification and experience to do the job right the first time. We are a properly licensed, insured and certified death clean up company. If you used another company who provided less than satisfactory results, we can help make it right. Rest assured, the area will be safe and restored upon completion. We stand by our work: It’s what helped us earn recognition from insurance companies and past clients.
No, you don’t have to be there. It’s your choice if you want to stay during the clean-up process. We will treat your home or property with the utmost respect. Our company is properly certified, insured, and bonded which has earned the trust and respect of past clients.
My family member was not discovered for many days/weeks, and there's a lingering odor. What do I do?
Days, weeks, or months: No matter how long it’s been since the unattended death, we can help and remediate the scene in its entirety. Using the correct equipment and techniques throughout the entire decomposition cleaning process is necessary to find and neutralize the source of odors; otherwise, they will continue to linger. Our 100 percent odor remediation services have left our clients fully satisfied.
Yes, whether in or out of state, we can work with you to clean up after a suicide, homicide, unattended death or trauma. You don’t have to be present at the scene. We know that accidents don’t wait for normal office hours, and neither do we. You can call us anytime, day or night.
If you used another company from crime scene cleanup services who provided less than satisfactory results, we can help make it right. We stand by our work: It’s what helped us earn recognition from insurance companies and past clients.
- Receiving blood-borne pathogen (BBP) training
- Having a written BBP exposure control plan
- Having been provided personal protective equipment
- Having been offered Hepatitis B vaccine and exposure evaluation and follow-up
- Being provided with a method to remove and properly store the bio-hazardous waste in properly marked containers for disposal at an approved site
Only after these five steps have been met can an employee be required by his or her employer to clean a bio-hazardous crime scene. Additionally, if the area is not cleaned and sanitized properly, your business could face additional liability. It’s best to leave biohazard cleanup to professionals.