We realize our industry is unfamiliar to many, so we want to let you know more about who we are and the approach we take to carry out our job. You may have read about the backgrounds and roles of our team members, and why we feel we are the best option in Florida for families in need of biohazard cleanup.
It’s a difficult job – one only fit for a group of people with compassion and empathy for families in need. It’s also a job that many people don’t think about until they are in a situation where they need help with biohazard cleanup. But, someone has to be there, and that’s why we went into the business.
Our company specializes in death cleanup, such as crime scene cleanup from traumatic deaths. We also handle biohazard cleaning of hoarder homes and even meth lab cleanup. However, most of what we do involves cleaning up after the death of families’ loved ones.
In 1999, Accident Cleaners & Restoration founder Dan Pinkston had spent more than 10 years as a professional firefighter and EMT. When he was at work answering emergency calls and visiting trauma sites, families would often ask, “But, who is going to clean this up?”
At that time, biohazard cleanup was not his job, and it’s not the responsibility of law enforcement or governmental agencies – to the surprise of many families, the cleanup all falls on the family or the property owner. Dan saw an unanswered need throughout Florida for the service of biohazard cleanup. And that’s how Accident Cleaners & Restoration was born.
In the beginning, the company was small and was operated solely by Dan and other Florida firefighters and first responders. In 2005, Dan’s wife Crystal Pinkston came onboard. Although Crystal began as a cleaning technician, she quickly built her way to running the company operations. In turn, the company has grown into one of the most respected crime scene cleanup companies in Florida.
When we receive a call from someone in need of cleanup, the first person the caller speaks to is our compassionate Claims Administrator, Trish Godwin. She asks for some details of the scene, as well as insurance (because in most cases, the cost of cleanup is covered through property or homeowners insurance). Once the location and the needs of the specific scene have been established, a team of technicians is quickly dispatched. With any case we’re called to, we are required to wait until law enforcement investigations are finalized before we can enter the property. As soon as this happens, the cleanup begins.
Technicians arrive discretely at the location to preserve the privacy of the family. They deal compassionately with family or friends and explain the plan of action for cleaning, biohazard removal and decontamination. Our team, comprised of professionals with years on the job, is certified and trained to be the best in the field.
Each type of biohazard material we come into contact with is handled differently. Some can be cleaned and disinfected, while others are removed per biohazard waste protocol. It’s not uncommon for floor covering, drywall or tile to be removed. In cases of decomposition, odor is also a very big concern for many families. That’s where the restoration aspect of the business comes in, and we guarantee 100% odor remediation.
At the end of the day, it takes a very special kind of person to clean up scenes where trauma has taken place. The families we work with are devastated and have so many unanswered questions. We at Accident Cleaners & Restoration have perfected walking the balance between getting the cleanup job done properly while always showing respect, compassion and professionalism along the way.